Fees and Refunds

(Version 2.1 Last revised 12 November 2010)

MRWED Training and Assessment is committed to delivering the highest quality training and assessment services at competitive pricing. We have adopted the following policies so that we can maintain competitive pricing for all MRWED students.

Invoicing

MRWED recognises that for some students their course fees are paid by government departments and agencies, businesses and other organisations that require invoices for payment. MRWED is typically happy to invoice student fees to such organisations at no additional charge.

Payment Plan

For the Certificate IV in Training & Assessment, MRWED provides a payment plan option by enabling students to separately enrol in and pay for individual competency fields. By enrolling in each of the four competency fields separately and completing them one at a time, MRWED students have the option of spreading out their payments for the Certificate IV in Training & Assessment. However, students who elect to simultaneously enrol in all four competency fields of the Certificate IV in Training & Assessment in order to secure a discounted course price do not have the option of paying for each competency field separately.

Course Change

MRWED understands that because of changing work obligations, health problems, and other reasons our students sometimes need to make changes to their planned course of study. Such changes might include changing enrolment from correspondence study to a face-to-face course or changing the date they will attend a face-to-face course. If a student wishes to change their course delivery method or their course date then they need to submit a Course Change Form.

Submission of a Course Change Form incurs a Course Change Fee of $50.00, but it enables the student to change their chosen course delivery method or course date for as many courses as they like, provided they are all included on the same form. In addition to the Course Change Fee, if a student is changing their enrolment to a course with a higher price than the price they originally paid then they will also need to pay the price difference.

No fee is charged if a student changes only their contact details using the Course Change Form.

Non-Payment Cancellation Option

For MRWED face-to-face courses, payment should be finalised more than five working days before the course commencement date. MRWED reserves the option to cancel an enrolment for non-payment if the course has not been paid five working days before the course commencement date, although this requirement is routinely waived if the training course fees are being paid by government departments and agencies, businesses and other organisations that require invoices for payment.

Students responsible for paying their training course fees should contact MRWED if they will be unable to finalise payment at least five working days before their course commencement date. Students should be aware that the existence of MRWED’s option to cancel an enrolment because of non-payment does not in any way reduce the student’s obligation to pay a Cancellation Fee or the Course Price in the event of them cancelling their enrolment or failing to attend their scheduled training.

Cancellations and Refunds for Face-to-Face Courses

If a student cancels their enrolment in a face-to-face course then they are entitled to the following refunds:

If a student cancels their enrolment in a face-to-face course more than 5 days before the scheduled course start date there is a Cancellation Fee equal to 20% of the course price and the student is entitled to a refund of 80% of the course price; If at the time of cancellation the student submits a Course Change Form then only the Course Change Fee will be payable and the Cancellation Fee will be waived.

If a student cancels their enrolment in a face-to-face course during the last 5 days before the scheduled course start date there is a Cancellation Fee equal to 50% of the course price and the student is entitled to a refund of 50% of the course price; If at the time of cancellation the student submits a Course Change Form then the Course Change Fee will be payable and 50% of the Cancellation Fee will be waived.

If a student does not cancel their enrolment prior to the commencement of the course they are not entitled to any refund and the full course price will be payable. The student is also welcome to submit a new course enrolment but will be required to pay the full course price for the new enrolment.

Cancellations and Refunds for Correspondence, Online, and Assessment Only Enrolments

MRWED students who enrol to complete a course through Correspondence, Online or Assessment Only are required to make payment in full before they will provided with access to their study and/or assessment materials. Before their payment has been made students are able to withdraw their enrolment without being obligated to pay any fees.

If a student cancels their enrolment in writing within 30 days after making their course payment then there is a cancellation fee equal to 20% of the course fee and the student is entitled to a refund of 80% of their fees. Alternatively, students can change their enrolment to another delivery and assessment method upon paying the Course Change Fee and any increase in price between their original price and the price of the course in which they now want to enrol, in which case the cancellation fee will be waived.

If a student cancels their enrolment in writing between 31 and 90 days (both inclusive) after making their course payment then there is a cancellation fee equal to 50% of the course fee and the student is entitled to a refund of 50% of their fees. Alternatively, students can change their enrolment to another delivery and assessment method upon paying the Course Change Fee and any increase in price between their original price and the price of the course in which they now want to enrol, in which case the cancellation fee will be waived.

If a student cancels their enrolment in writing between 91 and 180 days (both inclusive) after making their course payment no refund is payable. However, students have the opportunity to change their enrolment to another delivery and assessment method upon paying the Course Change Fee and any increase in price between their original price and the price of the course in which they now want to enrol.

If a student cancels their enrolment in writing more than 180 days after making their course payment no refund is payable. The student is welcome to submit a new course enrolment but will be required to pay full price.

Late Payments There is a penalty fee equal to 5% of the invoiced amount that is applied to all invoices that remain unpaid 30 days after the student has commenced their MRWED course. An amended invoice will be issued on that date. Issuance of Certificates, Statements of Results, and Statements of Attainment A student will not be issued with a certificate, statement of results and/or statement of attainment (whichever is applicable) until full payment (including any penalty fee for late payment) has been received. The previous policies notwithstanding, under no circumstances can fees be refunded after a student has been issued with a Certificate, Statement of Results, and/or Statement of Attainment.

Language, Literacy and Numeracy Needs Policy

Rationale

Marc Ratcliffe Workplace Education and Development (MRWED) recognise that a portion of the community may have Language, Literacy and Numeracy (LLN) difficulties. In response to this community issue , MRWED offers to provide enrolling students who indicate they need further support in this area, information on available LLN courses and referral to counselling services.

We have established a network of professional providers who can assist students in developing and improving learner skills.

Aim

To provide people engaged in vocational training with additional language, literacy or numeracy training they need in order to succeed in their vocational training.

LANGUAGE, LITERACY AND NUMERACY COURSES

COUNSELLING SERVICES

If you have questions about any of the MRWED policies you are encouraged to ring the friendly MRWED staff on Freecall 1800-2-TRAIN (1800 287 246).